BoolchandService Center

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Service Center

Tickets

Ticket #	Client	Device	Status	Technician	Opened

Manage Invoices

Customer Name

Invoice ID

Invoice Status

Employee

Created Date

to

Payment Date

to

Invoice #	Ticket #	Customer	Employee	Status	Total	Paid	Due	Created

New Ticket

1. Client

or

2. Device

Category › Brand › Items › Details

Lock Code

Pre-Repair Condition Checklist

3. Problem & Parts

Problems

Parts (optional, if known now)

4. Additional Details

Repair Warranty Duration

Parts ETA / Repair Due Date

Accessories brought in

Charger

Case

Power Cable

External Memory

Clients

Inventory

Low stock only

Name	SKU	Supplier	Cost	Price	Stock

Staff

Name	Role	Active

Import Legacy Tickets

Upload a RepairDesk-style Tickets export (.xlsx) — same format as the command-line import script. Safe to re-run: any ticket number already in the database is skipped.

Permissions

Controls what each role can add or delete. Admin can always do everything — that column isn't editable, so admin access can never be locked out by a misconfiguration here. Staff management and legacy data import are always admin-only and aren't listed below, for the same reason.

Permission	Technician	Front Desk	Admin

Create New Customer

First Name *

Last Name

Email Address Primary

Mobile Primary

Customer Group

Tax Class

How did you hear about us? *

Organization

Notifications

Email Alert

SMS Alert

Street Address

House / Apartment / Floor Number

Postcode Auto-fill City, State & Country from Store Address

City

State

Country

Network

Contact Person

ID Number Notes

Record Payment

Amount Method

Import Inventory

Upload an Excel/CSV file with columns Name, SKU, Supplier, Cost, Price, Current Stock, Low Stock Threshold — matches an existing part by SKU (or name if no SKU) and updates it; anything unmatched creates a new part. A "Current Stock" number on an existing part is added on top of what's already there, not overwritten.

Add Part

Name *

SKU

Cost

Price

Opening Stock

Low Stock Threshold

Supplier

Receive Stock

Quantity received Note

Stock History

Transfer Ticket

Reassign to

Ticket Label

No label

Rush

VIP

Insurance Claim

Follow-up